top of page

FAQ

  • Who pays for the return?
    The payer is the sender, except for marriage and our mistakes. So that we know what to do with the returned item after shipment, please fill out the form attached to the order.
  • Who pays for shipping?
    Delivery is paid by the buyer, we can make free delivery for orders over 199 euros
  • Is there a product warranty?
    No
  • What is the cost of shipping?
    Post office – 10 euros InPost - courier and post office only in Poland 3 euros Pocztex - courier only in Poland 3 euros
  • What is the return time frame?
    You can exchange goods of good quality within 14 calendar days, not counting the day of purchase (the day the order was received).
  • Return shipping address
    Fashion Dance Spolka Ul. Rzeczna 11 30-021 Krakow Poland +48574385991
  • What is the packaging of the parcel?
    The packaging of the goods depends on the volume of the order. 1-2 products in an envelope, if more than a carton box according to the quantity of the ordered goods
  • How long does delivery take?
    Post office - Polish mail sent worldwide 7-14 days InPost - courier and post office only in Poland 1-3 days Pocztex - courier only in Poland 1-3 days
  • Exchange for another item or size
    If the ordered item does not fit or you do not like it, you can exchange it for another product from our website with an additional payment or a refund of the difference in cost. To do this, you need to place a new order on our website and indicate “Exchange” in the comments.
  • What are the return conditions?
    Products without signs of use and with original fittings (tag, seal, packaging) are accepted for exchange. We reserve the right not to accept/return products with obvious signs of wear - traces of cosmetics, deodorant, or stains. Transport services, in this case, are not paid for by us.
  • What services do we deliver?
    Post office - Polish post office worldwide InPost - courier and post office only in Poland Pocztex - courier only in Poland
bottom of page